Nonprofit Case Studies: What Makes Digital Fundraising Work

September 9, 2024

Constanza Garate

Three coworkers look at a laptop together in an office with a whiteboard behind them

A nonprofit case study is a written account of one campaign: what it set out to raise, who it asked, through which channels, what it cost to run, and what came back. Read properly, it tells you whether the approach can be copied. Most published fundraising case studies are written to sell something, and they leave out the parts that would let you judge.

What a Fundraising Case Study Should Tell You

Before you borrow a tactic from somebody else’s campaign, check that the write-up answers these questions. If it does not, you are reading an advertisement with a chart in it.

  1. The goal, and why that number. A target chosen because it was beatable teaches you nothing about what the approach can carry.
  2. Who was asked, and how many of them. A total raised from an existing mailing list is a different animal from the same total raised cold.
  3. The ask itself. The exact wording, the suggested amounts, and the page the donor landed on after they clicked.
  4. The channels, in order. Which one produced the first gifts, and which one only produced attention.
  5. The cost. Staff hours, advertising spend, platform and card-processing fees. Money raised is not money kept.
  6. The result measured against the goal, not just the headline total.
  7. What was tried and dropped mid-campaign. This is the most useful paragraph in any case study and the one most often missing.
  8. What happened to those donors afterwards. A campaign that recruits people who never give again has bought a spike, not a supporter base.

Very few published case studies answer more than three of those. That is not a reason to ignore them. It is a reason to read them for mechanism rather than for the number printed at the top.

The Famous Campaigns Are the Wrong Ones to Copy

Two digital campaigns turn up in almost every fundraising deck. The ALS Ice Bucket Challenge ran through the summer of 2014, and the ALS Association reported around $115 million raised in roughly eight weeks. #TeamTrees, launched in 2019 by the YouTubers MrBeast and Mark Rober in partnership with the Arbor Day Foundation, set a $20 million target and met it.

Both are real and both are checkable, which already puts them ahead of most of what gets called a case study. Neither is a model. Each rested on a shareable physical act and on audiences that already existed and were enormous. Nobody publishes the write-up of the ice-bucket imitation that raised nothing, which is why the shelf of famous fundraising case studies is a shelf of survivors.

The examples worth studying are duller. Movember repeats the same mechanic every November and gets slightly better at it each time. The Wikimedia Foundation runs a banner appeal on the same schedule each year and tests its wording relentlessly. Those campaigns produce their results through process, and process is the part you can actually borrow.

What Digital Campaigns That Work Have in Common

Strip down the famous ones and the ordinary ones together, and the same structural pieces keep showing up.

One ask, one number, one deadline

A campaign asking for general support, with no target and no end date, is a donate button with extra words. The number gives people something to close, and the deadline is what makes them act this week rather than agreeing with you and forgetting.

A unit of impact rather than a cause

“Support students in our county” is a cause. “$500 is one full scholarship” is a unit, and at several of the funds held by the Miami County Community Foundation that is literally the award. Donors give to the second because they can picture where their own money stops.

A match

Matched money is the most reliable lever in small-scale fundraising, because it converts a gift into a decision about someone else’s gift too. Match Day, the Foundation’s own fundraising evening in Paola, is built on exactly that structure: a pool of matching dollars set against a larger overall goal, announced in advance and closed on a single night. It sits on the Miami County events calendar alongside the community events the Foundation tracks.

A donation page that asks for as little as possible

Every field is a place to lose someone. Test the whole route on a phone, from the social post to the confirmation screen, before you spend anything on promoting it.

Somebody to carry it

Campaigns that spread have people asking on the organization’s behalf. Volunteers are the obvious pool. They already know the work, they can answer questions about it, and they are asking their own friends rather than strangers.

A follow-through

Tell the people who gave what the money did, in specifics, within a few weeks. Donor stewardship is a larger subject than any single campaign, but the campaign is where a supporter decides whether you are worth staying with.

Crowdfunding, Peer-to-Peer, or Neither

These two get used interchangeably and they are not the same thing. The difference decides how much work you are signing up for.

CrowdfundingPeer-to-peer
Who runs itThe organization, on one page for one projectSupporters, each on their own page, feeding one total
Where the money landsA single campaign pageIndividual pages that roll up to the organization
What you need firstA defined project, a target, and a storyA recruited, briefed group of fundraisers
Best fitOne-off costs: equipment, a building repair, a specific programEvents, anniversaries, anything with a participation element
Main riskA page nobody seesVolunteers who sign up and never ask anyone

Peer-to-peer raises more when it works, and it fails more often, because it depends on people who are not you. If you go that way, budget more time for recruiting and coaching fundraisers than for building the pages. Some employers also convert volunteer hours into cash for the organization those hours went to, so it is worth asking your volunteers where they work. Independent Sector publishes a value-of-volunteer-time figure each year if you need a defensible way to put a dollar figure on donated hours.

Judge the Campaign on Cost, Not the Total

The number that matters is what it cost to raise a dollar, and whether the people who gave are still there a year later. A campaign that nets less than a quiet appeal to existing supporters is a campaign you should not run again, however good the write-up reads.

Work out the ratio yourself rather than trusting a benchmark quoted second-hand. Our guide to the nonprofit ratios that actually matter covers how the standard measures are built and where they mislead. For sector-wide comparisons, go to the primary publications: the Fundraising Effectiveness Project, the M+R Benchmarks study, and Candid all publish their own data and their own methods, which is more than can be said for most figures circulating in fundraising blog posts.

Set the result against what your organization is up against generally, too. Donor numbers, staff capacity and competition for attention shape a campaign before it launches, and the challenges facing nonprofit organizations are the context every case study quietly assumes.

What a Small Kansas Foundation’s Own Fundraising Looks Like

The Miami County Community Foundation has been a 501(c)(3) since November 2007 and works out of Paola, Kansas. It is small, and its fundraising machinery is worth describing precisely, because it is closer to what most local nonprofits are actually working with than anything in a national case study.

There are two ways to give to a fund and no others. The first is the sitewide Donate Now button, which opens a drop-down of the funds that can take money online; giving runs through PayPal or a debit or credit card. The second is a check made payable to the Miami County Community Foundation, with the fund name written in the memo line, mailed to 702 Baptiste Dr, Paola, KS 66071. Both routes are set out on the ways to give page.

That drop-down is the detail worth taking away. New entries have to be created by the Foundation inside PayPal: as Executive Director Tammy Booe puts it, “we have to create it on PayPal.” A campaign that outruns its own payment plumbing collects nothing, and the fix is an administrative task nobody puts on the marketing plan.

The Foundation also runs Match Day as its own annual fundraiser, and hosts an all-day Miami County Non-Profit Gathering for the organizations it works alongside. Its experience with donors is instructive: the people who reach its giving pages have almost always heard of it first, referred by an attorney or an accountant, or met at an event. Digital work makes giving easy for people who already trust you. It does not manufacture the trust.

One last habit worth stealing is precision about language. The Foundation does not call most of what it pays out a grant. “We don’t call them grants,” Booe says. “We call them donations or contributions.” Getting that right in your own reporting costs nothing and keeps a case study honest.

If you are building an organization rather than a campaign, starting a nonprofit in Miami County covers the setup and nonprofit vs not-for-profit the terms. Small congregations will find church fundraising ideas closer to their scale, and organizations ready to apply for funding can check the Foundation’s grants for local groups.

Write the Case Study You Wish You Could Read

Pick one campaign this year and document it properly while it runs: the goal and the reasoning behind it, the list you asked, every cost, the things you abandoned, and where those donors were twelve months later. You will learn more from one honest internal write-up than from a shelf of published ones, and you will have something real to show a funder.

If you run a nonprofit in Miami County and want somewhere for what you raise to live, the Foundation holds funds for individuals, families, businesses and churches. Start with the funds it already holds to see the shape of the thing.

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